VoIP Customers of SunRocket in Shock
SunRocket has been a leader in VoIP phone service - second only to Vonage (which has had its share of problems) in the number of customers.
Without warning, SunRocket has closed its doors. This leaves many users (some of whom paid $199 pre-payment fee) without a home phone or a way to get back their money. These new VoIP orphans are scrambling for a place to talk, and the other VoIP companies are eager to snatch them up.
Since its legal problems at the beginning of the year, Vonage has been working hard to regain its reputation. It was one of the first companies to step up and offer the stranded customers of SunRocket a ray of hope.
Although the SunRocket website is still up, apparently there is no one home. The US based company seemed to be a strong force in the VoIP industry. The sudden shut down has left many shaking in the wake.
The question now is not what kind of regulation will hit the VoIP providers that have been left standing, but just how bad those regulations will be. It is likely that the FCC will respond harshly to the situation.
tag this
July 21st, 2007 at 11:43 pm
what about annual fee paid for sun rocket?
July 22nd, 2007 at 12:02 am
I’ve read where several Sunrocket subscribers are calling their credit card company and getting refunds for the money paid to Sunrocket.
According to Telebay.com, a marketing company that promotes Packet8 (which is now in partnership with Unified Communications to form Teleblend), Sunrocket has agreed to pay off it’s debts. I hope this means they will reimburse customers… Teleblend was formed to provide continued service to Sunrocket customers.